replacement-refund-form

1

Eligibility Pre-Check

Which issue applies to you?*

Logistics Error Wrong size/color/model - within 3 business days

Arrival Damage Broken/torn/defective - within 3 business days

Performance Failure Material failure during use - within 15 business days

Lost in Transit No tracking movement

Delivery date*

⚠️ Your claim may not be eligible. Claims must be filed within the specified timeframes.

2

Order Information

Order number*

Email address used for order*

Tracking number*

3

Mandatory Evidence Upload

Shipping Label Photo*

Click to upload shipping label photo JPG or PNG, clear photo of original label

Product Flat-Lay Photo*

Click to upload product photo JPG or PNG, item on plain surface, well-lit

10-Second Video*

Click to upload video MP4 or MOV, demonstrating defect/failure in HD

⚠️ Important Notice

DO NOT RETURN THE ITEM - Unauthorized returns void eligibility

4

Resolution Preference

Select your preferred resolution*

Path A: Free Replacement 15-23 business days

Path B: Full Refund 10-15 business days

5

Issue Description

Describe the issue in detail*

6

Contact Information

Full name*

Phone number*

Confirm email*

Your cart is empty

Your cart

Estimated total

Contact Support

Quality Resolution Form

Eligibility Pre-Check

Order Information

Mandatory Evidence Upload

Resolution Preference

Issue Description

Contact Information

Country/region

Quality Resolution Form

Eligibility Pre-Check

Order Information

Mandatory Evidence Upload

Resolution Preference

Issue Description

Contact Information